Terms of Use

These Terms of Use (“Terms”) govern your use of the services provided by Dhe Castle as a guest housing service provider. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
Service Description
a. The Company provides a platform to connect guests with accommodation providers.
b. The Company facilitates the booking and payment process between guests and accommodation providers.
User Responsibilities
a. Guests and accommodation providers must provide accurate and truthful information during registration and booking.
b. Guests and accommodation providers are responsible for complying with all applicable laws and regulations.
c. Guests and accommodation providers must treat each other with respect and refrain from any unlawful, harassing, or harmful behavior.
Bookings
a. Guests may book accommodations through the Company’s platform.
b. Accommodation providers may accept or decline booking requests based on availability and their own criteria.
c. Once a booking is accepted, the guest is responsible for payment according to the Company’s payment terms.
Payment
a. Guests are required to pay the full amount or a specified deposit to confirm a booking.
b. The Company may charge a service fee or commission for facilitating the booking process.
c. Payment details provided by guests must be accurate, valid, and up to date.
Cancellations and Refunds
a. Guests and accommodation providers must adhere to the Company’s cancellation policy.
b. Refunds, if applicable, are subject to the Company’s refund policy.
Content and Reviews
a. Users may provide content such as reviews, ratings, and comments on the Company’s platform.
b. Users are solely responsible for the accuracy and legality of the content they submit.
c. The Company may moderate, edit, or remove content that violates these Terms or is deemed inappropriate.
Intellectual Property
a. All intellectual property rights related to the Company’s platform and services belong to the Company.
b. Users must not use, reproduce, or distribute the Company’s intellectual property without prior written consent.
Limitation of Liability
a. The Company is not responsible for any damages, losses, or injuries arising from the use of its services.
b. The Company does not guarantee the availability, accuracy, or quality of the accommodations listed on its platform.
Privacy
a. The Company collects and processes personal information according to its Privacy Policy.
b. By using the Company’s services, users consent to the collection and processing of their personal information.
Termination
a. The Company may terminate or suspend access to its services for users who violate these Terms.
b. Users may terminate their use of the services by contacting the Company.
Modifications
a. The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on the Company’s platform.
b. Continued use of the Company’s services after the modifications constitutes acceptance of the revised Terms.
By using our services, you acknowledge that you have read, understood, and agree to abide by these Terms of Use. If you have any questions or concerns, please contact us at www.dhecastle.com